If these steps do not take care of the issue, the earbuds could be faulty. Be sure to return them to us, and We're going to organize for a replacement immediately.
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Phase 1: Ensure the charging circumstance is absolutely powered Which any protective movies are already removed from the earbuds.
Should you working experience a significant deviation from the predicted battery existence, the solution may be faulty. In these kinds of situations, be sure to Make contact with us to arrange a replacement at your earliest benefit.
Action 2: Insert the earbud in to the charging case and Examine the indicator mild. If it illuminates briefly (roughly one particular second), the earbud’s battery could possibly be wholly depleted.
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Move 2: Inspect the microphone holes for virtually any blockages brought on by dirt. If existing, gently clear them with a tender fabric.
Notice: This attribute can not be made use of Should the charging case’s battery is reduced. If the situation’s indicator light-weight is crimson, charge it right until the battery stage reaches medium or high ahead of wanting to activate the lighting outcomes.
Stage two: Thoroughly clean the charging ports on both equally the earbuds and the situation to remove any particles That may interfere Along with the connection.
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Move 1: Make sure the facility adapter and USB Variety-C cable are securely linked. Move 2: Try and charge a unique product utilizing the exact charger and cable. If another system also fails to charge, The problem could be with the charger or cable, and They could here really need to get replaced.
Stage one: Make certain your cellphone is just not muted or established to some very low volume. Raise the cell phone's quantity if vital, then change the earbuds' volume.
Stage three: Try out charging the situation with an alternative charger and cable. If the case even now does not charge, it is achievable that the situation alone is faulty. You should send it to us and set up the alternative immediately.